One way to do that is to give customers a short URL that links directly to your Business Profile review form and ask them (politely) to leave a review for you. Since reviews are so important to a local business, you should try to get reviews from happy customers. (And remember, you are not going to please everyone.) How To Easily Get Reviews From Your Customers Most people are also aware that a business is bound to get some bad reviews – and many people can spot “grumpy, hard-to-please” people who leave these types of reviews. That shows people that see the responses online that you truly care about your happy customers and those that may not have had the best experience with your business. The best approach is to handle negative reviews as best you can by politely responding to them. Screenshot from Google search, January 2022 Note: The example below is not the ideal way to speak to an unhappy customer. Whatever you do, don’t attack the person online and do not share personal information about the reviewer in public. That takes the discussion offline (and can possibly turn the negative review into a positive one.) It sometimes suggests that an unhappy customer contact you directly to discuss the situation. Thank the reviewer for their opinion and apologize if necessary.īut if a situation was out of your control, feel free to explain that, too.ĭepending on the issue, you may want to tell them that you’ll investigate the situation with your employees.
When replying to a bad review, be polite and don’t get personal. (A cooling-off period is always good if a bad review upsets you.)ĭon’t let your emotions get the better of you. If you get a negative review, pause and step away from your computer before responding. For instance, when you get a 5-star review, responding is much easier.īe gracious and thankful for positive reviews.Įxpress your appreciation that they are a customer of yours and thank the reviewer for taking the time to leave their feedback.
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